Writer of high-tech stories in low-tech, punchy prose. I work on both sides of the technology press/content marketing divide, specializing in IT, Telecom, Retail/Hospitality Tech, Mobile, Cloud
Cablecos & The Channel: State of the Market 2015
Issue Summary
This Report includes the results of Channel Partners’ fifth annual survey of channel partners’ interest in — and challenges with — selling cableco telecommunications services to businesses. Since we started tracking this market in 2011, cable companies have gotten more serious about their indirect sales strategies, and our survey shows that channel partners are taking notice of partner program improvements. Breakout hikes appear this year around in-person sales support, commissi...
Energy-harvesting technologies find a home in IoT
Energy-harvesting technologies find a home in IoT
Dell EMC IoT portfolio extends far beyond the edge gateway
Dell Technologies is today one of the loudest members of the IoT chorus. By coming in at the base (hardware) level and acquiring or attracting its tenor, alto and soprano companies, the company has signaled to the IoT marketplace that it can supply all the parts, from device to cloud or data center and back again to controller.
Partner Cloud and PRM Products | Relayware
Blog: Business Intelligence and Your Channel Partner Program: Turning Raw Metrics into Diagnostics
How IoT and 3D printing are changing the connected space
IoT and 3D printing might look like the greatest marriage of two buzzwords in the history of tech.
Great Moments in Video Conferencing: Real Estate Meetings & Tours
Paula Ravin, real estate agent, starts her Tuesday workday by clicking on a link she's populated into every 8:30 am Tuesday slot on her Google calendar: it's the weekly update she attends virtually with four colleagues at Winston-Kemmerman Realty. She can see them all, with their company-logoed coffee mugs, reporting from the office on Broad Street or from their home offices.
The videoconference -- a free feature of the hosted communications service WKR subscribes to -- is the agents' chance ...
The Case for Video Customer Service: When Should Your Agents Show Their Faces?
In 2018 we will start to see more businesses adopt video calling as part of their omni-channel customer service. Should yours be one of them?
Given that a) most laptops are equipped with cameras nowadays, b) even desktop computers typically sport add-on webcams, and c) most callers have video-ready bandwidth, this is not a decision that calls for capital investment.
IT management Archives - CenturyLink Bright Ideas
How the IoT Helps Mind Your Business’ Bottom Line
'4D printing' is the catchphrase, programmable materials the newsmakers
If you've been following 3D printing in recent years, you may have come across a "next new thing" that sounds like it was dreamed up for the twilight zone: 4D printing, so dubbed and promoted by Skylar Tibbits, director of MIT's Self-Assembly Lab. 4D printing adds the dimension of time to the spatial dimensions of length, width and depth.
You unlock this technology, as Rod Serling would say, with the keys of chemistry, physics, engineering and materials science, and move into a realm of both ...
Talking Back to Digital Signage | The ChannelPro Network
Digital signs have grown up, enabling viewers to summon, contribute to, and even respond to content using their smartphones and social media
Medium Business Archives - CenturyLink Bright Ideas
One Live and Helpful Salesperson Serves Many Sites, via Kiosk
The Channel and Health Care: A Booming Vertical
Health care: It's always mentioned among the first categories of B2B tech customers. It's also first among verticals in the depth of specialized knowledge it takes to fit solutions and make sales.
Just how much specialization varies, however, by the type of solution. At the more shallow end, a telecom services contract, a VoIP installation or call accounting; at the other, deep IT integrations among subspecialty diagnostic equipment, electronic health records and payer networks.
This slide sh...
"Slack" Season: Time to Jump In? | The ChannelPro Network
Intro to messaging and collaboration app for the post-voice generation.
Relayware Guide to Channel Partner Program Segmentation
e-Guide for Relayware partner relationship management SaaS vendor.
Then Now Next -
Restaurant Tech Column--
A Look Behind, Ahead, and in the Moment at What We Mean by Office Lunch Orders